Terms and Conditions

Agreement and licensing

MyStake Casino is licensed and regulated by the Curaçao Gaming Authority under licence number OGL/2024/250/0115. All games, payouts and account decisions are subject to the conditions of that licence.

We may amend these terms to reflect regulatory change, new products or operational necessity. Material changes are notified by email and by an on-site notice at least fourteen days before they take effect, except where a change is required immediately by law or by the regulator. Continuing to play after the notice period constitutes acceptance.

If any provision is held unenforceable, the remainder continues in force. Failure to enforce a term on one occasion is not a waiver of the right to enforce it later.

Eligibility and your account

You must be at least 18 years old and legally permitted to gamble where you are physically located. It is your responsibility to confirm that access is lawful in your jurisdiction; we restrict registration from territories we do not serve, but a successful registration is not a legal opinion about your circumstances.

Each person may hold one account only. Duplicate accounts, whether opened deliberately or otherwise, will be closed and any winnings arising from them cancelled. Accounts registered on behalf of another person, or funded by a payment instrument that is not in the account holder's name, will be suspended.

You are responsible for the confidentiality of your login credentials and for all activity conducted through your account. Notify support immediately if you suspect unauthorised access. We recommend enabling two-factor authentication.

Dormant accounts with no login activity for twelve consecutive months may be charged a monthly administration fee against any remaining balance, and we will email you before any fee is applied.

Deposits, withdrawals and verification

Funds must originate from an account in your own name. Deposits are credited once cleared, and we may decline a deposit where the source of funds cannot be established to our satisfaction.

Identity verification must be completed before your first withdrawal. Requests are normally reviewed within 24 hours of approved documents; the time taken for money to reach you afterwards depends on your payment provider and can range from a few hours to five working days.

Withdrawals are returned to the method used for deposit wherever technically possible. Where a deposit method cannot receive payments, we will use an alternative in your own name after additional checks.

We do not offer credit, and your casino balance is not a deposit account, does not earn interest and is not covered by any financial services compensation scheme.

Bonuses and promotional play

Every bonus carries its own terms setting out the qualifying deposit, the wagering requirement, the maximum bet permitted while a requirement is outstanding, the games that contribute and the expiry date. Those specific terms sit alongside these general conditions and take precedence where they differ.

Placing a stake above the stated maximum while wagering is in progress may void the bonus and any winnings derived from it. Game contribution varies by category — slots typically count in full, while table games and live dealer titles contribute at a reduced rate or not at all.

Strategies designed to extract value without genuine risk, such as low-margin or opposite-outcome betting, coordinated play between linked accounts, or the use of automated software, are treated as bonus abuse. We may withdraw eligibility for future promotions from any account we consider to be exploiting an offer.

Bonus funds cannot be withdrawn directly. Only winnings released after a wagering requirement has been met in full become withdrawable, and any unused bonus balance is removed at expiry.

Game integrity, errors and liability

Results are determined by random number generators supplied by our game partners and independently tested. Where a disconnection interrupts a round, the outcome recorded on our servers is definitive and will be settled when you next log in.

Obvious errors — a misconfigured paytable, a malfunctioning game, a duplicated payout or a pricing mistake — entitle us to void the affected transactions and correct the balance. Malfunction voids all pays and play.

We do not guarantee uninterrupted availability. Maintenance, third-party outages, connectivity failures and force majeure events may suspend access, and our liability for any resulting loss is limited to the balance held in your account at the time.

Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

Complaints, closure and governing law

Raise a complaint with our support team first. We acknowledge within 48 hours and aim to give a final written answer within eight weeks. If our response does not resolve the matter, you may escalate to the Curaçao Gaming Authority as the licensing body for MyStake Casino.

You may close your account at any time and we will return any withdrawable balance after verification. We may suspend or close an account where we identify fraud, collusion, prohibited jurisdiction access, provision of false information, or a breach of these terms, and in such cases we may withhold funds pending investigation.

This agreement is governed by the laws of Curaçao. Nothing here removes any mandatory consumer protection you enjoy under the law of your country of residence, including in the United Kingdom.

Gambling involves risk and there is no strategy that guarantees a return. Stake only what you can afford to lose, and use the tools described on our Responsible Gaming page if play stops feeling like entertainment.