Responsible Gaming at MyStake Casino

Our commitment as a licensed operator

MyStake Casino operates under licence OGL/2024/250/0115 issued by the Curaçao Gaming Authority (CGA), and player protection sits inside our licensing obligations rather than beside them. Every member of our support and payments teams completes safer-gambling training before handling live accounts.

We do not target promotional messaging at players who have flagged difficulties, closed an account for wellbeing reasons, or triggered an internal risk marker. Marketing suppression is applied at the account level and cannot be overridden by a bonus code.

Our systems monitor patterns such as sharply rising deposit frequency, repeated failed payment attempts and unusually long overnight sessions. Where those patterns appear, a member of the team will contact you directly rather than waiting for you to raise the subject.

Tools available inside your account

Deposit caps can be set on a daily, weekly or monthly basis from the Safer Gaming panel in your profile. A reduction takes effect the moment you confirm it; a request to loosen a cap is held for a 24-hour cooling period before it becomes active, so no decision is made in the heat of a session.

Loss limits, single-wager ceilings and session clocks work the same way. The session clock displays elapsed time and net position on screen at an interval you choose, which is often the simplest way to notice that an hour has quietly become four.

If you want a firmer break, a time-out locks your account for 24 hours, 72 hours, one week or 30 days. Self-exclusion runs from six months to five years and is irreversible for its full term — we cannot shorten it on request, and your details are removed from every marketing channel we control for the duration.

Any remaining withdrawable balance is returned to your verified payment method when a self-exclusion begins. You do not need to log back in to claim it.

Recognising when play has shifted

Difficulty rarely arrives as a single dramatic moment. It usually shows up as chasing a losing evening with a larger deposit, playing to settle restlessness rather than for entertainment, or deciding how much to stake based on what you hope to win back rather than what you can comfortably lose.

Other signals are social rather than financial: being vague with a partner about how much has gone through an account, moving money between cards to obscure a total, or feeling irritable when a session is interrupted. Money set aside for rent, food, childcare or credit repayments should never reach a casino balance.

If two or three of these describe your recent play, treat that as a reason to pause now rather than after the next session. Setting a limit while you feel in control is far easier than setting one after a difficult week.

Protecting under-18s

Gambling is restricted to adults aged 18 or over, and in the United Kingdom this is a strict statutory threshold. MyStake Casino verifies identity and age before withdrawals are released and reserves the right to request documentation at any point during an account's life.

Where an account is found to have been opened or used by a minor, it is closed immediately, all stakes are voided and any deposits are returned to source. Winnings are forfeited in full.

If a device is shared with children, we recommend installing filtering software such as Gamban, GamBlock or Net Nanny and keeping payment credentials out of saved browser fields and password managers accessible to others in the household.

Getting help beyond the casino

Independent support is free, confidential and available whether or not you intend to stop playing entirely. Speaking to an adviser once does not commit you to anything and does not affect the standing of your MyStake Casino account.

Players in the United Kingdom can register with GAMSTOP, a national scheme that blocks access across every operator licensed to serve Great Britain. GAMSTOP registration is separate from our own self-exclusion and should be used alongside it if you want the widest possible coverage.

Families and friends affected by someone else's gambling can also use these services in their own right. You do not need to be the person placing the bets to ask for advice.