Privacy Policy

Who controls your information

MyStake Casino is the data controller for the information described here and processes it under licence OGL/2024/250/0115 granted by the Curaçao Gaming Authority (CGA). Where you are located in the United Kingdom, we handle your information in line with the UK General Data Protection Regulation and the Data Protection Act 2018.

Questions about this policy, requests to exercise your rights and complaints about how we have handled your information should be directed to our data protection contact through the channels listed at the foot of this page. We aim to acknowledge every enquiry within five working days.

What we collect and why

Registration requires your full name, date of birth, residential address, email address and telephone number. This is the minimum needed to confirm you are of legal age, to establish that we may lawfully offer you an account in your jurisdiction, and to reach you about your balance.

Verification documents — passport or driving licence, a recent utility bill or bank statement, and in some cases proof of the payment method used — are requested before a first withdrawal and whenever regulatory thresholds are met. We hold these to satisfy anti-money-laundering duties, not for marketing.

Transaction records, wagering history, bonus claims, session duration and the outcome of each round are retained because our licence requires an auditable record of play. Technical data including IP address, browser fingerprint, device type and connection origin is collected to detect duplicate accounts, bonus abuse and unauthorised access.

Correspondence with support, including live chat transcripts and recorded call notes, is stored so that a later query can be resolved without asking you to repeat yourself.

Legal grounds for processing

Operating your account, settling wagers and processing payments are carried out on the basis of performing our contract with you. Without this information we cannot provide the service at all.

Identity checks, source-of-funds enquiries, transaction monitoring and record retention are carried out to meet legal obligations imposed by our licence and by applicable financial crime legislation. These grounds do not depend on your consent and cannot be withdrawn while your account remains open.

Fraud prevention, platform security and service improvement rest on our legitimate interests in running a safe casino. Marketing by email, SMS or push notification is sent only where you have opted in, and every message carries a one-click unsubscribe.

Sharing, transfers and retention

We disclose information to payment processors, game studios whose titles you play, identity verification providers, hosting and analytics suppliers, and professional advisers. Each of these acts under a written agreement that restricts use to the purpose we specify. We do not sell personal information to anyone.

Disclosure to the Curaçao Gaming Authority, law enforcement, or a bank investigating a disputed payment may occur where we are legally compelled or where refusing would obstruct a lawful investigation.

Some suppliers operate outside the United Kingdom and the European Economic Area. Where that is the case, transfers are protected by the UK International Data Transfer Agreement, standard contractual clauses, or a recognised adequacy decision.

Account and transaction records are kept for at least five years after your account closes, as our licence and anti-money-laundering rules require. Marketing preferences and support transcripts are deleted sooner where no legal reason to keep them remains.

Your rights and how to use them

You may request a copy of the information we hold about you, ask us to correct anything inaccurate, object to processing based on legitimate interests, restrict processing while a dispute is resolved, or request a portable export of the data you supplied to us.

Deletion is available where no overriding legal duty applies. In practice, verification and transaction records usually cannot be erased until the statutory retention period has expired, and we will explain clearly which items we must keep and for how long.

We respond to rights requests within one calendar month. Because gambling accounts are a frequent target for impersonation, we will ask you to verify your identity before releasing anything.

If you are not satisfied with our response, you may complain to the Information Commissioner's Office in the United Kingdom at ico.org.uk, or to the Curaçao Gaming Authority in relation to our licensed conduct.

Cookies and tracking

Strictly necessary cookies keep you logged in, protect the session against hijacking and remember your currency and language. These cannot be switched off without breaking core functionality.

Analytics and advertising cookies are optional and are set only after you accept them in the consent banner. You can change or withdraw that choice at any time through the cookie settings link in the site footer, and browser-level controls can block cookies entirely.